Rabu, 01 Juli 2015

Complaint letter




Nama   : Fahrizal Ibnu Rosady
Npm     : 12211598
Kelas    : 4EA21
 



PT. ELECTRA JAYA
Jalan Raya Pramuka No.12
Rawamangun Jakarta Timur
Telp. (021) 8218200 Fax. (021) 8218201



June 25, 2015


Mr. Koko Lee
TOSERBA ELECTRO
Jalan Gatot Subroto No. 27
Jakarta Selatan


Dear sirs,

            Together with this letter, we infrom you that our order electronic package shipment has arrived on time. However, after we checked, there was damage to several electronic that you send.

Such damage can we explain as follows:
1. One units damaged Netbook.
2. One units of Laptop is not working.
3. Three units damaged Printer.

As evidence, such damaged goods we send back to you for review and your concern.

We hope we did not order the goods were demaged like this again in the future because this is hurting our company’s commercial rate. If you repeat this mistake a second time, we were very sorry to have to decide a cooperative relationship that has existed so far.

We wait a reply from you. Thank you.


                                                                                                     Yours Faithfully,


Fahrizal Ibnu Rosady